Hannah informs Lucy about her conversation with Dr. Morris and his recommendation to transfer her to the hospital for further assessment. It is important to include Lucy in her decisions regarding her care.
The following strategies may provide comfort during emergency situations, such as a fall:
remain calm when speaking,
stay with the person,
speak calmly,
stay in her view where the person can see you without needing to move their head, and
use neutral facial expressions and body language.