“Each resident has an individualized care plan that outlines their likes, preferences, and care for the team. Let’s take a look together. We are going to meet Mr. Santos, he is 78. He lives with dementia, congestive heart failure, hypertension and type II diabetes. He uses glasses, hearing aids and a wheelchair. This morning we are going to assist him to transfer from his bed to his wheelchair, for his morning visit with Sammy.”