Please use this identifier to cite or link to this item:
https://openlibrary-repo.ecampusontario.ca/jspui/handle/123456789/1709
Title: | Conflict Management : Perspectives for the Canadian Workplace |
Authors: | Westmaas, Laura Stracuzzi, Andrew |
Keywords: | Cognitive studies Interpersonal communication and skills Occupational and industrial psychology |
Issue Date: | 22-Aug-2022 |
Publisher: | Fanshawe College Pressbooks |
Abstract: | This book examines the nature of conflict in the workplace - its sources, costs and management, as well as workplace conflict management with respect to group interactions, organizational culture, and provincial/federal legislation. In addition, this book focuses on the individual; how our perceptions, emotions, motivation, personality and communication skills impact how we manage stress and conflict at work. Throughout the book, readers are encouraged to engage in critical self-assessment and case study review. These exercises provide the reader with the opportunity to assess potential conflict situations, recognize emotions, communicate assertively, and manage conflict with integrity and professionalism. |
URI: | https://openlibrary-repo.ecampusontario.ca/jspui/handle/123456789/1709 |
Other Identifiers: | 13d8ccf4-3d6a-4adc-9e6b-90138a56ff85 |
Appears in Collections: | Ontario OER Collection |
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Conflict-Management-1661167228.epub | %%dl%% EPUB | 17.5 MB | EPUB | View/Open |
Conflict-Management-1661167241.pdf | %%dl%% Digital PDF | 18.3 MB | View/Open | |
Conflict-Management-1661167265._print.pdf | %%dl%% Print PDF | 17.86 MB | View/Open |
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