Navigating HR : The art of problem-solving and conflict resolution

Abstract

Navigating HR: The Art of Problem-Solving and Conflict Resolution – First Edition is a practical guide for the Human Resources professional. With a hands-on approach to problem-solving and conflict resolution, this textbook focuses on the skills needed to resolve workplace conflict. Topics such as collaboration, impartiality and active listening are explored. Case studies, script writing and role-playing are utilized throughout the textbook, allowing readers to practice and apply their conflict resolution skills.